Equi-Tape® Support Center | Help, FAQs & Troubleshooting

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Welcome to Equi-Tape® And The Equi-Taping® Methodology
Welcome to Equi-Tape® And The Equi-Taping® Methodology
Equestrian using the Equi-Tape App.

Welcome to the Equi-Tape® Support Center

Find answers fast, troubleshoot common issues, and access all our self-help resources—24/7.

Quick Access

Top FAQs

How do I access my online courses?

Step-by-step instructions

Video demo

I didn’t receive my login email or can’t log into the app.

Check your spam/junk folder. Use “Forgot Password” on the app login screen. Still stuck? Contact us at sales@equi-tape.com.

Where do I find workbooks, PDFs, or supporting materials?

Inside each course, look for the “Supporting Materials” section.

What’s your return & refund policy?

See Returns & Policies.

How do I find a certified Equi-Tape® practitioner near me?

Find a Practitioner.

What should I do if my order hasn’t arrived?

Check your shipping confirmation email for tracking info, or visit Order Status & Shipping Info.

Who can I contact for urgent help?

Email us at sales@equi-tape.com and mention “URGENT” in your subject line. Call us at +1-719-985-5244, leave a voicemail, let us know it is urgent.

Troubleshooting Guides

Education Access Issues:

  • Can’t log in? Use “Forgot Password.”
  • Course missing? Log out and back in.
  • Still stuck? sales@equi-tape.com

Order Issues:

  • Didn’t get your order? Check tracking email, then reach out if it’s delayed.

Returns/Exchanges:

Self-Serve Resources

Still Need Help?

If you can’t find your answer here, we’re happy to help!

Trust & Accessibility

✅ Over 6,000 students and customers served worldwide.

✅ All support handled by real, certified equine professionals.

✅ 24/7 access to help and resources.

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