General Questions
What is Equi-Tape® and how is it different from other kinesiology tapes?
Equi-Tape® is the original elastic kinesiology tape designed specifically for horses—not just a stickier human tape. It features unique fabric, stretch, and adhesive properties tailored for equine skin and movement.
Learn more: About Equi-Tape®
Who can use Equi-Tape® products and education?
Everyone! Pros, non pros, and equine healthcare professionals — our products and courses are designed for all experience levels.
Tape & Product Use
What are the main uses for Equi-Tape®?
Supports muscles, joints, ligaments, and tendons for injury recovery, pain relief, swelling, postural support, and performance enhancement. See our Why choose Equi-Tape®? page or blog for detailed guides.
Is Equi-Tape® safe for all horses?
Yes, when applied as directed. Consult your veterinarian for medical concerns.
How do I apply or remove the tape?
Step-by-step instructions and videos are available in your course, on our YouTube channel, and in our Product Guides.
How long does the tape stay on?
Equi-Tape® is designed to stay on for several days—typically 3 to 7 days—depending on where it’s applied, your horse’s activity level, and environmental conditions. Proper surface prep is key: make sure the area is clean, dry, and free of oils for the best adhesion. The tape is engineered to hold up through turnout, sweat, and regular movement, but may release sooner if applied to high-friction areas or if your horse is especially active.If the tape comes off earlier—especially after taping a swollen area—that often means it did its job by helping reduce swelling. Just clean the area and reapply as needed.Remove tape slowly in the direction of hair growth, and always check the skin for any irritation before reapplying.
Can I reuse tape?
No, Equi-Tape® is single use only.
What should I do if the tape isn’t sticking?
- Ensure the coat is clean and dry
- Do not over-stretch the tape!
- Avoid oils, sprays, or lotions
- Rub tape after application
- See troubleshooting tips
Can I use Equi-Tape® on foals, seniors, or pregnant mares?
Yes, but use gentler applications and contact us if unsure.
What specific conditions can Equi-Tape® help with?
We provide protocols for capped hocks, headshaker syndrome, stringhalt, fibrotic myopathy, navicular, EPM, and more. Contact us for more specific uses.
What colors does Equi-Tape® come in, and what do they mean?
Multiple colors are available; color does not affect function, they are just for fun!
How should I store unused tape?
Store in a cool, dry place away from direct sunlight.
Ordering & Shipping
How do I track my order?
You’ll receive a tracking email when your order ships. For help, visit Order Status & Shipping Info.
Do you ship internationally?
No, but we have distributors around the world! Visit our Shop page to find your closest distributor.
What should I do if my order is late or missing?
Check your tracking email first. If you need help, contact us.
Where can I buy Equi-Tape® products?
Directly from our website or through select distributors.
Education & Course Access
What courses do you offer?
- Equi-Taping® Basics
- Beyond The Basics
- Fundamentals of Equi-Taping®
- Practical Solutions Series
- Modular Monthly, Bundles, and Advanced Packages
See all courses
How do I access my online course?
Download the Equi-Tape® app (Apple, Google Play, or web), and log in with the email you used to purchase. See Access Your Education for a step-by-step guide.
I didn’t receive my login email or can’t log into the app.
Check your spam/junk folder. Use “Forgot Password” in the app. Still stuck? Contact us.
Are subtitles available in other languages?
We have text file available in the app with each course in Spanish, French, Italian, Russian, and Arabic. We are working on CC for our courses, once this happens we will notify all customers.
Where do I find workbooks, PDFs, or supporting materials?
Inside each course, look for the “Supporting Materials” section.
Are courses accredited?
Yes, Equi-Tape® education is accredited and internationally recognized.
How long do I have access to my course?
Lifetime access, including future updates.
I’m not tech-savvy. Can I still complete the course?
Yes! The app is easy to use, and there are step-by-step tutorials.
Certification & Eligibility
Who is eligible for Equi-Tape® certification?
Veterinarians, animal/equine chiropractors, physical therapists, licensed equine massage therapists, vet techs, and students in these fields (students must graduate before certification). See Certification Eligibility for full details.
What documents do I need to provide?
Proof of degree, license, or certification may be required.
Can students enroll?
Yes, students may enroll and complete coursework, but must graduate before sitting for the certification exam.
How do I become a Certified Equi-Taping® Practitioner?
Complete the required courses and pass the exam/case studies. You’ll receive a digital certificate and be listed in our directory.
Returns & Policies
What is your return policy?
Unopened, unused products may be returned within 30 days. Course sales are final. See our Returns & Policies for details.
How do I start a return?
Email sales@equi-tape.com with your order number and reason for return.
Can I return digital courses?
All course sales are final, but we’re happy to help with access issues.
Technical Support (App & Website)
The app isn’t working—what do I do?
Try logging out and back in, or use “Forgot Password.” Still need help? Contact us.
I didn’t get my login email—help!
Check your spam/junk folder, or use “Forgot Password.”
How can I reset my password?
Use the “Forgot Password” link on the app or web login screen.
Affiliates & Partnerships
How do I join the affiliate program?
Register at this link.
What are the affiliate commission rates?
Regular affiliates: 5% on tape, 20% on education. Certified: 10% on tape, 25% on education.
How do I become a distributor?
Contact us for more info on distributor partnerships.
Other / Miscellaneous
Where can I find a practitioner near me?
See our Find a Practitioner page.
How do I contact support?
Email sales@equi-tape.com or use our Contact Us page.
Didn’t find your answer?
Still need help!
We’re here to help! Contact Us and our team will get back to you within 1 business day.