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Welcome to Equi-Tape® And The Equi-Taping® Methodology
Welcome to Equi-Tape® And The Equi-Taping® Methodology

FAQ

Equi-Tape® FAQs

  • Tape Color
  • Coat Length
  • Other Modalities
  • Use of Tape with Other Modalities
  • Equi-Tape® Adherence

Tape Color

There is no difference in product specifications based on colors though some tape colors are only available in either Classic or Advantage. Colors choice is a matter of preference. Using multiple colors for one application can help you visualize the placement of each tape piece. Check out Equi-Tape® online Basics Course and Intro Kit here.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Coat Length

Equi-Tape® will adhere to different coat lengths with the proper surface preparation, use of stretch and technique. Each application requires a proper amount of stretch and recoil to be effective. Longer coats may require more stretch and shorter coats may require less stretch for the application to be most effective. Tape is designed to adhere to hair, not skin, so taping a freshly shaved horse should be done with special consideration. Check out Equi-Tape® online Basics Course With Intro Kit here.

Other Modalities

Taping will enhance the effects of other modalities such as massage, chiropractic, laser, acupuncture, and acupressure. These benefits will continue throughout the duration of the application.

Use of Tape with Other Modalities

Taping will complement and enhance the effects of other modalities such as massage, chiropractic, laser, acupuncture, and acupressure. Tape is commonly used to prolong the benefits of other therapeutic modalities. Check out Equi-Tape® online Basics Course With Intro Kit here.

Equi-Tape® Adherence

Equi-Tape® adheres best to clean and dry hair. We recommend the use of microfiber cloths and rubbing alcohol to thoroughly clean the coat after proper grooming. Fly sprays, oils, and conditioning products can interfere with tape adhesion. Simple soap shampoos are recommended for bathing your horse prior to tape use. Please avoid shampoos or products with emollients or shine-enhancing ingredients. To learn proper tape
handling and application techniques to ensure a long-lasting. Check out Equi-Tape® Basics Course With Intro Kit here.

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my tape order confirmation?
  • Where is my Equi-Taping® course confirmation?
  • When will my product ship?
  • Can I track my order?
  • What countries do you ship to?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history, save your shopping basket items, and payment details, and access other essential Equi-Tape® information. It’s quick and easy to create an account.

Where is my tape order confirmation?

Once you place an order, you will receive an automatic confirmation email to the email address you provided. In case you don’t receive the confirmation email within 24 hours, please contact us at info@equi-tape.com to ensure there is no issue with your order. Before contacting us, please check your spam or junk folder in case the confirmation email has been filtered there.

Where is my Equi-Taping® course confirmation?

For all orders related to education, Equi-Tape® will be automatically fulfilled. In case you haven't received an email from the Equi-Tape® App, please check your spam and junk folders first, as many email providers flag this as spam. If you still haven't received the email, please contact us immediately for assistance. Please note that Equi-Tape® observes all major USA holidays. If you have any further questions, please feel free to call or email us.

In case you don't receive the order confirmation immediately, please get in touch at info@equi-tape.com to ensure that there are no issues with your order.

When will my product ship?

Equi-Tape® ships the same day for orders placed before noon CST/EST and noon for GMT+11; otherwise, orders ship the next day. Please note that we cannot ship on USPS-recognized holidays.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, to despatch and delivery. In your delivery confirmation emails or by logging into your account, you’ll receive a tracking reference which you can use to check the progress of your order online.

What countries do you ship to?

We offer local shipping to Australia, Canada, and the USA. Shipping to all other countries is considered international and does not include customs fees. Please double-check your shipping address and cost.

Returns

  • Can I return or exchange an item?

Can I return or exchange an item?

We are committed to excellence in our product and our customer service. If you are dissatisfied with the product for any reason, please contact us at sales@equi-tape.com and we will be happy to address any issues you might have.

Note: Elastic kinesiology tape adhesive can be adversely affected by various environmental and storage factors such as humidity and extreme temperatures. Therefore, we cannot guarantee product quality on tape purchased from outside sellers. Additionally, as Equi-Tape, Inc Holding has no control over individual customer’s storage and handling of the tape they purchase, full product refunds or exchanges will apply only to tape purchased within the past 30 days. If outside the USA a "ship back" fee will be charged.

Course sales are final. There will be no refunds for any Equi-Taping™ courses. 

Have A Question?

  • How can we help?

How can we help?

We are here to help you with all of your equine kinesiology taping needs. We believe all equestrians and healthcare professionals should have access to education that will empower them to help horses and change lives. We have top practitioners on standby ready to help you grow in your knowledge of equine kinesiology taping and recommend specific solutions for your horse.

Visit our Have A Question? page and fill out the form. We will provide a customized response as soon as we can. We look forward to connecting with you!